Account Manager, Installed Base (CH&DE)

emerson; Langenfeld (Rheinland); Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global automation leader is seeking an Account Manager for Systems & Software responsible for the Installed Base business in the DACH region, primarily focused on Switzerland and Southern Germany. This role involves managing customer relationships, ensuring optimal service performance, and driving sales growth through effective collaboration with internal teams. A technical degree is necessary alongside knowledge in industrial automation, and proficiency in English and German is required. The role offers opportunities for personal growth in a dynamic team environment.

Leistungen

Flexible working hours

Company car available for personal use

Sales incentive plan

Accident and life insurance

Qualifikationen

• Technical degree or equivalent experience required.
• Knowledge of Lifecycle Services related to DCS, SIS, ISW, and MES systems.
• Exposure to industrial automation environments.

Aufgaben

• Act as the first point of contact for customers.
• Support customers through tailored Lifecycle Services solutions.
• Manage Long Term Service Agreements, repairs, and training.

Kenntnisse

Technical communication

Sales growth

Customer relationship management

Lifecycle Services knowledge

Knowledge of DCS systems

Bilingual (English and German)

Ausbildung

Technical degree or equivalent experience

Tools

CRM software

MS Office

Jobbeschreibung

Are you a professional seeking a new challenge in a dynamic and fast developing business? We are looking for an Account Manager for Systems & Software (SYSS), responsible for the Installed Base business in the DACH region, with a primary focus on Switzerland and Southern Germany .

In this role, you will be the first point of contact for our customers, supporting them through tailored Lifecycle Services solutions. This includes recommending system upgrades to enhance performance and reliability and assisting with system expansions. You will also be responsible for managing Long Term Service Agreements, repairs, and training activities to ensure optimal system performance and customer satisfaction.

You will collaborate closely with other departments (Service Operations, Customer Service, Customer Success, Marketing, and Global Lifecycle Services) to continuously update and improve service offerings considering all relevant business aspects.

Let's Go, together! We offer a dynamic environment where individual contributions and inventions are valued and provide opportunities for training and self-development.

Seeking new opportunities to sell assigned products, solutions, and services to the installed customer base.

Driving sales and proposal strategies in coordination with the sales support organization.

Collaborating with account managers and internal teams to align on account strategies and execution.

Promoting tailored product solutions and applying best sales practices to engage existing customers.

Maintaining and growing the installed customer base by developing strong relationships across all organizational levels.

Maximizing customer interaction through face-to-face meetings and remote communication, leveraging Inside Sales and Operations teams.

Utilizing sales processes and tools (CRM, Solution Selling, dashboards) to forecast business expectations and provide visibility into future opportunities.

Participating in customer development activities such as trade shows, fairs, and conferences to promote Emerson’s offerings.

Who You Are :

You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse stakeholders.

You diligently seek out and engage potential clients with enthusiasm and determination, always aiming to expand the customer base and drive sales growth.

You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings.

You create teamwork, allowing others across the organization to achieve shared objectives, fostering collaboration and ensuring that everyone works together towards common goals.

For This Role, You Will Need :

Technical degree, or equivalent experience

Knowledge of Lifecycle Services related to DCS, SIS, ISW, and MES systems

Exposure to industrial automation environment (. chemical, petrochemical, oil & gas, power, life science, refining), with a good technical understanding

CRM & MS Office tools

Proficiency in English and German language

Willingness to travel in the country and regionally

Driver’s license

Preferred Qualifications that Set You Apart :

Matrix organization experience

Knowledge of Emerson’s signature DCS system - DeltaV

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

What We Offer

A varied and creative role in the exciting and fast-growing field of automation

Excellent opportunities for personal growth and long-term career development within EMERSON, a global leader

A supportive and welcoming atmosphere within our dynamic DACH team

An international environment where motivated people truly make an impact

Flexible working hours and the option to partially work from home

A neutral company car available for both business and private use

An attractive sales incentive plan (SIP) / bonus program

Accident and life insurance

Other