Account Manager - DACH (m/f/d)

Reonic; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading renewable technology company is seeking a Customer Success Manager to support B2B clients in the solar and energy sector. You will facilitate customer onboarding and optimize their experience to enhance growth and innovation. Ideal candidates will have experience in B2B SaaS and a strong technical background, along with fluency in German and English. This full-time position offers competitive pay and perks like gym memberships, and a dynamic work environment.

Leistungen

Gym membership

Coffee

Regular team events

MacBook

Competitive pay

Qualifikationen

• Experience in engaging directly with customers in a B2B context.
• Ability to strategically plan and implement projects.
• Motivated to inspire change in the renewable sector.

Aufgaben

• Be the go-to contact for a diverse range of B2B customers.
• Onboard customers and guide them through their lifecycle.
• Leverage customer feedback to enhance products and services.
• Identify upselling opportunities and build partnerships.
• Plan and implement growth strategies.

Kenntnisse

B2B SaaS customer service experience

Excellent communication in German and English

Technical background (industrial engineering)

Experience in the start-up ecosystem

Jobbeschreibung

Are you passionate about renewable energy?

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further – we want YOU!

💡 Please note that for this role C2-level German proficiency is required.

What You’ll Do ✨

• 🤝 Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets
• 🚀 Onboard customers from day one after signature and guide them through the entire lifecycle.
• 💡 Leverage customer feedback to enhance our software, in close collaboration with our development team
• 🚀 Continuously improve customer experience and streamlining processes
• 📊 Identify and capitalize on upselling opportunities and seeking out potential partnerships, keeping ahead of industry developments
• 🧠 Strategically plan and implement projects that drive Reonic's growth and innovation

What Makes You a Great Fit ✅

• 🎯 Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers
• ⚙️ Technical background e.g. (industrial-) engineering
• 🌱 Previous experience in the start-up ecosystem
• ⚡ Motivation to drive change in renewables and have a positive impact
• 🌍 Excellent communication and presentation abilities in German and English

Why Join Us?

• 🚀 Be part of a growing VC-backed startup with 1600+ satisfied B2B customers
• 📚 Enjoy opportunities for personal and professional growth
• 💡 Embrace the freedom to innovate and make quick changes in a dynamic team
• 🏋️‍♂️ Perks include gym membership, coffee, regular team events, MacBook & more
• 💰 Receive competitive pay

Location:

This is a full-time, in-office position in Augsburg or Berlin.

💡 Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back—we value talent and passion above all.

About Reonic 🌱

At Reonic, we’re on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 1,500+ business customers, we’re growing fast—and we need YOU to help us accommodate our new and existing customers.

🔗 Ready to shape the future of renewable energy? Apply now!