Account Director - DACH

Insider One; Hamburg; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading SaaS platform is seeking a Customer Success Manager in Hamburg, Germany. You will own a portfolio of accounts, ensuring their retention and growth while identifying upsell opportunities. Successful candidates will have a strong background in Customer Success Management and be fluent in both English and German. The role offers competitive benefits, diverse team culture, and opportunities for personal development through internal training and community initiatives.

Leistungen

Diverse team with 50+ nationalities

Internal trainings on AI and personal development

Access to learning platforms like Spotify and MasterClass

Employee Stock Ownership Plan (ESOP)

Opportunity for community involvement and volunteering

Team-building activities and global retreats

Qualifikationen

• Experience in Customer Success Management, ideally in SaaS.
• Strong negotiation skills and experience in navigating contracts.
• Self-motivated and tech-savvy.
• Ability to communicate effectively in English and German.
• High sense of responsibility and accountability.

Aufgaben

• Own a portfolio of existing accounts and ensure retention and growth.
• Identify upsell and cross-sell opportunities.
• Negotiate contracts with enterprise level clients.
• Take ownership of renewal success and strategy.
• Achieve customer advocacy goals.

Kenntnisse

Customer Success Management

Account Management

Sales

Negotiation

Communication in English

Communication in German

Jobbeschreibung

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

What You Will Do:

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.

• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on "C" and enterprise level negotiations.
• Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders and reach NPS targets ensuring best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team with success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

What You Will Need:

• Experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Experience negotiating and navigating contracts and legal discussions.

• Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking, both English and German.
• High sense of responsibility and accountability.

What We Offer:

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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