Technical Support Specialist — Path to Engineer (1–2 yrs)

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa seeks a Technical Support Specialist to assist enterprise customers on our cloud-based platform and contribute to a global, high-performance team. You will provide guided support, manage supplier and customer inquiries, and leverage strong technical acumen to promote best practices.

Expect formal onboarding, ongoing training, and clear pathways to advance into a technical support engineer role within 1–2 years, with a focus on customer success and collaboration across teams.

Formación

• 1 to 3 years of customer service experience with strong communication skills.
• Familiarity with CRM systems and practices, with great attention to detail.
• Interest in pursuing a technical career; knowledge of procurement is a plus.

Responsabilidades

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries).
• Collaborate with the support team and assist with supplier chat queue queries.
• Identify customer needs and manage Sourcing Event-related queries.
• Take on extra tasks as needed to support team and business goals.
• Dedicate 4 hours/week to technical training with goal to advance to a technical support engineer role in 1–2 years.

Conocimientos

Customer service

CRM systems

Excellent communication

Time management

Teamwork

Educación

Technical degree or relevant experience

Herramientas

CRM tools

Descripción del empleo

Coupa seeks a Technical Support Specialist to assist enterprise customers on our cloud-based platform and contribute to a global, high-performance team. You will provide guided support, manage supplier and customer inquiries, and leverage strong technical acumen to promote best practices.

Expect formal onboarding, ongoing training, and clear pathways to advance into a technical support engineer role within 1–2 years, with a focus on customer success and collaboration across teams.