Senior Enterprise Tech Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to assist enterprise customers using our cloud platform. You will collaborate with a global team, troubleshoot complex technical questions, guide best practices, and help customers achieve value quickly.

You will address 1st and 2nd level issues, liaise with Integration, Operations and Customer Success, manage customer production environments, and create knowledge articles for the company knowledge base to empower others.

Formación

• Excellent written and verbal communication.
• Strong technical knowledge of Linux/Unix and related OS.
• Interest in scripting (Bash, Shell, Python) and basics of web technologies (XML, XSLT, DOM, HTML).
• Experience working with external customers in enterprise software support.

Responsabilidades

• Answer how-to questions to enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams to ensure customer success.
• Be responsible for customer production environments.
• Create knowledge articles for Coupa’s knowledge base.

Descripción del empleo

Coupa is seeking a Technical Support Engineer to assist enterprise customers using our cloud platform. You will collaborate with a global team, troubleshoot complex technical questions, guide best practices, and help customers achieve value quickly.

You will address 1st and 2nd level issues, liaise with Integration, Operations and Customer Success, manage customer production environments, and create knowledge articles for the company knowledge base to empower others.