Enterprise Cloud Technical Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 36.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Coupa Software is seeking a Technical Support Engineer to empower enterprise customers using our cloud platform. You will work with a global team, applying your technical skills to guide customers and prevent issues in production environments.

You will troubleshoot, answer how-to questions, and contribute to knowledge articles while collaborating with Integration, Operations and Customer Success teams to ensure successful outcomes for customers in a fast-paced software company.

Formación

• Experience supporting external customers in an enterprise software environment.
• Strong written and verbal communication skills.
• Technical knowledge in Linux/Unix and web technologies.
• Interest in scripting languages (Bash, Shell, Python).

Responsabilidades

• Answer technical how-to questions for enterprise customers.
• Troubleshoot 1st and 2nd level issues.
• Collaborate with Integration, Operations and Customer Success teams.
• Maintain customer production environments.
• Create knowledge base articles.

Conocimientos

Linux

Unix

Bash/Shell

Python

Web technologies

Customer support

Descripción del empleo

Coupa Software is seeking a Technical Support Engineer to empower enterprise customers using our cloud platform. You will work with a global team, applying your technical skills to guide customers and prevent issues in production environments.

You will troubleshoot, answer how-to questions, and contribute to knowledge articles while collaborating with Integration, Operations and Customer Success teams to ensure successful outcomes for customers in a fast-paced software company.