Hybrid Tech Support Specialist — Path to Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 28.000.000 - 48.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc. is seeking a Technical Support Specialist to support enterprise customers on our cloud-based platform. You will join a global team delivering guidance on best practices and ensuring customer success.

Responsibilities include handling inbound supplier and customer inquiries, collaborating with the team, and taking on extra projects. This role offers 4 hours/week of technical training with a clear path to a technical engineer role within 1–2 years.

Formación

• 1–3 years of customer service experience with strong communication skills (phone and written).
• Familiarity with CRM systems and practices, with great attention to detail.
• Calm under pressure, patient and able to manage time effectively.
• Teamwork and organizational skills; ability to manage tasks efficiently.
• Interest in pursuing a technical career; knowledge of procurement is a plus.

Responsabilidades

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries, calls transferred to engineers).
• Deliver customer success by identifying needs and handling Sourcing Event questions and low-severity tasks.
• Collaborate with the support team and assist with supplier chat queue queries.
• Take on extra projects to support team and business goals as needed.
• Dedicate 4 hours per week to technical training with the goal of advancing to a technical support engineer in 1–2 years.

Conocimientos

Customer service

CRM systems

Communication

Multitasking

Time management

Teamwork

Technical career interest

Educación

Technical degree or equivalent

Herramientas

CRM software

Descripción del empleo

Coupa Software Inc. is seeking a Technical Support Specialist to support enterprise customers on our cloud-based platform. You will join a global team delivering guidance on best practices and ensuring customer success.

Responsibilities include handling inbound supplier and customer inquiries, collaborating with the team, and taking on extra projects. This role offers 4 hours/week of technical training with a clear path to a technical engineer role within 1–2 years.