Cloud Technical Support Specialist — Path to Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel protection

Descripción de la vacante

Coupa Software is seeking a Technical Support Specialist to support enterprise customers on our cloud-based platform, contributing to a global team focused on customer success and exceeding expectations.

You will apply your technical acumen to guide customers on best practices, handle inbound calls and supplier inquiries, and work with the team to advance to a technical support engineer role within 1–2 years. 4 hours weekly of training will be provided.

Formación

• 1 to 3 years of customer service experience with strong communication (phone and written).
• Familiarity with CRM systems and ticketing practices, with attention to detail.
• Calm under pressure with good time management and multitasking.
• Interest in pursuing a technical career; a technical degree or relevant experience; knowledge of procurement is a plus.

Responsabilidades

• Handle inbound calls: supplier and customer inquiries, with escalation to engineers as needed.
• Identify customer needs and address Sourcing Event-related queries; handle low-severity tasks.
• Collaborate with the support team and assist with supplier chat queue queries.
• Take on extra projects to support team and business goals.
• Pursue 4 hours per week of technical training with aim to advance to a technical support engineer role within 1–2 years.

Conocimientos

Customer service

Communication skills

Attention to detail

Multitasking

Teamwork

Time management

Calm under pressure

Educación

Technical degree or relevant experience

Herramientas

CRM systems

Ticketing systems

Descripción del empleo

Coupa Software is seeking a Technical Support Specialist to support enterprise customers on our cloud-based platform, contributing to a global team focused on customer success and exceeding expectations.

You will apply your technical acumen to guide customers on best practices, handle inbound calls and supplier inquiries, and work with the team to advance to a technical support engineer role within 1–2 years. 4 hours weekly of training will be provided.