Enterprise Cloud Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 200.040.000 - 300.060.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off

Employee Assistance Program

Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer who will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices, answer how-to questions, troubleshoot issues, and build knowledge articles for the knowledge base.

Formación

• Strong technical knowledge including Linux, Unix, and familiarity with other Operating Systems.
• Interest in learning scripting languages (Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Responsabilidades

• Answer 'how to' technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
• Be responsible for customer production environments.
• Build 'knowledge articles' in Coupa's knowledge base for customers' use

Conocimientos

Linux

Unix

Scripting languages

Web technologies

Customer support experience

Descripción del empleo

Coupa is seeking a Technical Support Engineer who will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices, answer how-to questions, troubleshoot issues, and build knowledge articles for the knowledge base.