Enterprise Cloud Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 42.000.000 - 68.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform, collaborating with a global team to exceed expectations.

You will apply strong technical skills in Linux/Unix, troubleshoot 1st and 2nd line issues, and build knowledge articles to help customers succeed. You’ll own customer production environments and communicate solutions clearly.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge in Linux/Unix and other operating systems.
• Interest in learning scripting languages (Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in an enterprise software support environment.

Responsabilidades

• Answer technical and application configuration questions for enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles for Coupa’s knowledge base.

Conocimientos

Linux

Unix

Other OS familiarity

Scripting languages (Bash, Shell, Py)

Web technologies (XML, XSLT, DOM, HTML

Customer support experience

Descripción del empleo

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform, collaborating with a global team to exceed expectations.

You will apply strong technical skills in Linux/Unix, troubleshoot 1st and 2nd line issues, and build knowledge articles to help customers succeed. You’ll own customer production environments and communicate solutions clearly.