Team Leader Senior - AFR

Deutsche Post DHL; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

DHL Asia Pacific Shared Services seeks a Team Leader Senior AFR based at GSC BOG to actively lead the AFR Managers team and drive operational excellence. You will ensure performance is measured and controlled against defined objectives, while coordinating with process owners and business partners to sustain quality and compliance.

You will define processes, SMART KPIs, and program roles, and you will monitor capacity utilization with support from OpEx & Transition Manager.

Qualifications

• Bachelor level or higher in a related field.
• 4+ years of work experience in similar roles.
• 2+ years of experience leading teams.
• Strong leadership, teamwork and project management skills.
• Excellent command of English; Portuguese is a plus.

Responsibilities

• Actively lead the team of AFR Managers in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills

Team leadership

English proficiency

Portuguese (Desirable)

Analytical thinking

Collaboration

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office tools

Job description

Title: Team Leader Senior AFR

Location: GSC BOG

Key Responsibilities:

• Actively lead the team of AFR Managers in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 2 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership, and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy