Team Leader AFR

DHL Group; Puerto Bogotá; On-site; COP 36,000,000 - 72,000,000; Full time

Job summary

DHL Group in Bogota is seeking a Team Leader AFR to supervise the AFR Specialist team, drive operational excellence, and optimize processes to increase efficiency and add value for customers and the business. You will lead, measure performance, ensure quality, and collaborate with process owners.

The role requires degrees in Industrial Engineering, Business Administration, or International Business; minimum 4 years experience; 1 year leading teams; fluent English; Portuguese desirable; advanced

Qualifications

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Responsibilities

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills

English

Portuguese

MS Excel

MS Office

Teamwork

Autonomy

Team leadership

Education

Industrial Engineering

Business Administration

International Business

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.