Team Leader - AFR

Deutsche Post DHL; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

DHL Asia Pacific Shared Services in Bogotá is seeking a Team Leader AFR to monitor the AFR Service Line program in GSC BOG, optimize processes, and drive efficiency. You will lead the AFR Specialist team, ensure quality, and collaborate with process owners to add value for clients.

The role requires a minimum of 4 years of experience, at least 1 year in leadership, strong English skills, and advanced MS Excel capability. Portuguese is a plus, with a direct indefinite contract with DHL Colombia.

Qualifications

• Bachelor-level degree in Industrial Engineering, Business Admin, International Business, or related field.
• Minimum 4 years of work experience.
• At least 1 year of experience leading teams.
• Desirable: project management experience.
• High level English (spoken, written, listening).
• Portuguese language proficiency is desirable.
• Advanced MS Excel and MS Office tools.
• Ability to work in a team and demonstrate autonomy.

Responsibilities

• Lead the AFR Specialist team and drive operational excellence.
• Measure program performance and allocate resources.
• Ensure processes meet quality standards and comply with rules.
• Maintain excellent relationships with process owners and partners.
• Provide timely feedback to the team.
• Define processes, SMART KPIs, roles, and opportunities with OpEx & Transition Manager.
• Analyze capacity utilization of the programs in charge.
• Ensure GSConnect usage and data accuracy.

Skills

English proficiency

Portuguese proficiency

MS Excel

MS Office

Teamwork

Autonomy

Leadership

Project management

Education

Industrial Engineering

Business Administration

International Business

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement based on the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.