Team Leader AFR

DHL Global Forwarding; Bogotá; On-site; COP 90,000,000 - 130,000,000; Full time

Job summary

DHL Global Forwarding Bogotá is seeking a Team Leader AFR to guide the AFR Specialist team, optimize processes, and deliver value to customers and the business. You will monitor performance, enforce quality standards, and collaborate with process owners and partners to drive improvements.

The role includes capacity analysis, GSConnect usage, and strong cross-functional communication. Fluency in English is required; Portuguese is desirable.

Qualifications

• Professional degree in Industrial Engineering, Business Administration or International Business.
• Minimum 4 years of work experience.
• Minimum 1 year of team leadership experience.
• Desirable: project management experience; active leadership and teamwork.
• High level English (spoken and written).
• High level Portuguese (Desirable).
• Advanced MS Excel and other MS Office tools.

Responsibilities

• Actively lead the team of AFR Specialists, driving operational excellence with respect and results.
• Measure and control program performance and resource use per defined objectives.
• Ensure processes meet quality standards and comply with administrative rules.
• Maintain excellent relationships with process owners and business partners.
• Provide timely feedback to the team in charge.
• Define processes, KPIs (SMART), roles within programs and identify client-driven improvements with OpEx & Transition support.
• Analyze and present capacity utilization of the programs.
• Ensure GSConnect usage and information accuracy.

Skills

Team leadership

Project management

Stakeholder collaboration

English proficiency

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.