Team Leader - AFR

DHL; Puerto Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

DHL Colombia is seeking a Team Leader AFR to monitor the AFR Service Line program in GSC BOG, aiming to optimize processes, increase productivity and deliver value to customers and the business.

You will actively lead the AFR Specialist team, measure performance, ensure quality standards, and maintain strong relationships with process owners and partners while driving improvements with OpEx & Transition Manager support.

Qualifications

• Bachelor's degree in Industrial Engineering, Business Administration, International Business, or similar.
• Minimum 4 years of work experience.
• Minimum 1 year leading teams.
• Experience in project management is desirable.
• Fluent English (speaking/writing/listening).
• Portuguese language is desirable.
• Advanced MS Excel and MS Office skills.
• Ability to work in a team and autonomously.

Responsibilities

• Lead the AFR Specialist team to achieve operational excellence.
• Measure and control program performance and resources.
• Ensure processes meet quality standards and admin rules.
• Maintain relationships with process owners and business partners.
• Provide timely feedback to the team.
• Define processes, KPIs (SMART), roles, and improvement opportunities.
• Analyze and present capacity utilization.
• GSConnect usage and information accuracy.

Skills

Team leadership

Operational excellence

Communication

Problem solving

Teamwork

Autonomy

Education

Industrial Engineering / Business Administration / International Business (or similar)

Tools

MS Excel

MS Office

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.