Team Leader Senior - AFR

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; Sur place; COP 60 000 000 - 120 000 000; Plein temps

Résumé du poste

DHL Group in Bogotá is seeking a Team Leader Senior AFR to manage the AFR Managers team and drive operational excellence within the GSC BOG footprint. You will define processes, KPI (SMART), and collaborate with OpEx & Transition Leaders to meet client needs.

You will monitor capacity utilization, ensure quality and compliance, and provide timely feedback to your team while maintaining strong relationships with process owners and business partners. English required; Portuguese desirable.

Qualifications

• Professionals with a degree in Industrial Engineering, Business Administration or similar.
• Minimum 4 years of work experience and 2+ years leading teams.
• High level English; Portuguese desirable; strong teamwork and autonomy.

Responsabilités

• Actively lead the team of AFR Managers, aiming for operational excellence.
• Measure and control program performance and resources per objectives.
• Ensure processes meet quality standards and administrative rules.
• Maintain relationships with process owners/business partners.
• Provide timely feedback and define KPIs and roles within programs.

Connaissances

Team leadership

Operational excellence

Project management

Stakeholder management

Teamwork

Autonomy

English proficiency

Portuguese proficiency

Formation

Bachelor's degree in Industrial Engineering / Business Administration

Outils

MS Excel

MS Office

Description du poste

Title: Team Leader Senior AFR

Location: GSC BOG

Key Responsibilities:

• Actively lead the team of AFR Managers in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 2 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership, and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy