Team Leader - AFR

DHL Global Forwarding (Colombia) S.A.S.; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

DHL Bogotá is seeking a Team Leader AFR to guide the AFR Specialist team in GSC BOG, driving operational excellence and value for customers. You will oversee performance, capacity, and process adherence while collaborating with process owners and partners.

The role requires a background in industrial/business fields, at least 4 years of experience, and strong leadership with English proficiency; Portuguese is a plus. Direct, permanent contract with DHL Colombia.

Qualifications

• Bachelor-level qualifications in related field; strong leadership skills.
• Experience leading teams and managing projects is required.
• Advanced English; Portuguese is a plus.

Responsibilities

• Actively lead the AFR Specialist team to achieve operational excellence and results.
• Measure program performance and manage resources per defined objectives.
• Ensure processes meet quality standards and comply with rules.
• Maintain excellent relationships with process owners and business partners.
• Provide timely feedback to the team.
• Define processes, KPIs (SMART), and roles; identify improvements with OpEx & Transition Manager.
• Analyze and present capacity utilization of the programs.
• Ensure GSConnect usage and data accuracy.

Skills

Team leadership

Operational excellence

Project management

English proficiency

Portuguese (Desirable)

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.