Team Leader - AFR

Deutsche Post; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Deutsche Post is seeking a Team Leader AFR for the GSC BOG location to actively lead the AFR Specialist team and optimize processes. You will measure performance, ensure quality compliance, and maintain strong relationships with process owners and partners.

The role requires 4+ years of experience, at least 1 year leading teams, and strong English; Portuguese is a plus. Proficiency in MS Excel and MS Office is essential, with an emphasis on OD and capacity analysis.

Qualifications

• Bachelor-level degree in engineering or business fields.
• At least 4 years of work experience.
• At least 1 year leading teams.
• Strong English language skills (written & spoken).
• Portuguese language skills desirable.
• Advanced MS Excel and MS Office.

Responsibilities

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills

Team leadership

Project management

MS Excel

MS Office

English

Portuguese

Autonomy

Teamwork

GSConnect

Education

Industrial Engineering

Business Administration

International Business

Tools

GSConnect

Job description

Title: Team Leader AFR

Location: GSC BOG

Monitor AFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses.

Key Responsibilities:

• Actively lead the team of AFR Specialist in charge, looking for operational excellence through respect and results.
• Measure and control the performance of the program and resources according to the objectives defined during the implementation phase.
• Control the processes within the quality standards and guarantee the compliance with administrative rules.
• Actively participate and maintain an excellent relationship with process owners/ business partners.
• Provide timely feedback for the team in charge.
• Define the processes, KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the client with the support of OpEx & Transition Manager.
• Analyze and present the capacity utilization of the programs in charge.
• GSConnect usage and accuracy of the information.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Min 4 years of work experience
• Min 1 Years of experience leading teams.
• Previous experience in project management (Desirable), active leadership and teamwork.
• High level of English (dialogue, writing, listening).
• High level of Portuguese (Desirable)
• Advanced level of MS Excel and other MS Office tools.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.