Sr. Specialist, Account Manager - Bilingual

cnx; Soacha ciudad; Presencial; COP 6.000.000 - 9.000.000; Jornada completa

Descripción de la vacante

cnx is seeking a Sr. Specialist, Account Manager - Bilingual in Bogota, Colombia. You will oversee complex client accounts, renew and expand service relationships, and act as the single contact for clients. The role requires English and Spanish proficiency and a focus on meeting revenue quotas.

You will manage the client experience end-to-end, use data to address roadblocks, and collaborate with partners to navigate objections. This is a full-time on-site position in Bogota.

Formación

• Oversee management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert service relationships with the existing customer base.
• Use data to identify opportunities and resolve issues affecting satisfaction.

Responsabilidades

• Act as the single point of contact for clients and manage end-to-end service delivery.
• Achieve revenue quotas by renewing and expanding contracts and selling additional services.
• Negotiate in tough situations and manage stakeholder relationships at all levels.

Conocimientos

Account management

Bilingual

Sales negotiations

Client relationship management

Data analysis

Descripción del empleo

Sr. Specialist, Account Manager - Bilingual

Job Description

The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues. Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals. Evaluate our client's customer needs and propose potential solutions. Be a single contact for our client's customer. Use data to fix customer concerns/roadblocks prohibiting satisfaction. Manage external competitive pressures and handle objections. Work with multiple partners, building relationships with decision-makers at all levels. Manage sales territory and achieving monthly quotas. Negotiate in tough situations. Identify risk and barriers to success; develop contingency plans. Identify opportunities for additional product or service sales. Use data to help influence buying/renewal process. Work with a team and report directly to a Sales Manager.

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

English (Required), Spanish (Required)

Time Type

Full time2026-11-23