Sr. Specialist, Account Manager - Bilingual

Concentrix Corporation; Bogotá; Hybrid; COP 90,000,000 - 150,000,000; Full time

Job summary

Concentrix Corporation is seeking a Sr. Specialist, Account Manager - Bilingual in Bogota, Colombia. The role focuses on managing complex client accounts, renewing and expanding service contracts, and serving as the main point of contact for clients to ensure satisfaction.

The position requires English and Spanish fluency, a full-time schedule, and is based on-site at the Bogota location. The opportunity involves working with cross-functional partners, meeting monthly quotas, and driving revenue

Qualifications

• Senior Account Manager oversees management of complex client accounts and developing processes to ensure favorable relationships with clients.
• Renewes, expands, and converts the service relationships our clients have with their existing customer base.
• Uses data to fix customer concerns and roadblocks prohibiting satisfaction.

Responsibilities

• Oversee the management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert service relationships with the existing customer base.
• Be the single contact for our client's customer and resolve escalated issues with data-driven insights.

Job description

## Sr. Specialist, Account Manager - BilingualApply: COL Bogota - Cra. 15 #77-50: Full time: Posted Yesterday: R1773182Job Title:Sr. Specialist, Account Manager - BilingualJob DescriptionThe Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.* Ensure that client's customers are satisfied with our client's services and resolve escalated issues* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals* Evaluate our client's customer needs and propose potential solutions* Be a single contact for our client's customer* Use data to fix customer concerns/roadblocks prohibiting satisfaction* Manage external competitive pressures and handle objections* Work with multiple partners, building relationships with decision-makers at all levels* Manage sales territory and achieving monthly quotas* Negotiate in tough situations* Identify risk and barriers to success; develop contingency plans* Identify opportunities for additional product or service sales* Use data to help influence buying/renewal process* Work with a team and report directly to a Sales ManagerLocation:COL Bogota - Cra. 15 #77-50Language Requirements:English (Required), Spanish (Required)Time Type:Full time2026-11-23