Sr. Specialist, Account Manager - Bilingual

Concentrix Experts Colombia S.A.S.; Soacha ciudad; On-site; COP 100,440,000 - 200,880,000; Full time

Job summary

Concentrix is seeking a Sr. Specialist, Account Manager - Bilingual to oversee high-value client accounts from Bogota. You will drive renewals, expansions, and conversions, acting as the primary contact for clients and coordinating cross-functional teams to meet client needs.

Strong English and Spanish skills are required. The role demands strategic relationship management, quota attainment, and proactive issue resolution, with a focus on delivering revenue growth across multiple client

Qualifications

• Experience managing complex client accounts.
• Proven ability to renew and expand service contracts.
• Strong negotiation and communication skills.

Responsibilities

• Oversee management of complex client accounts and ensure client satisfaction.
• Renew, expand, and convert service relationships with existing customers.
• Negotiate contracts and meet monthly quotas while handling objections.

Skills

Account management

Sales negotiation

Upselling

Data analysis

Job description

Sr. Specialist, Account Manager - Bilingual Job Description

The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager.

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

English (Required), Spanish (Required)

Time Type

Full time 2026-11-23

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.