Sr. Specialist, Account Manager - Bilingual

Concentrix Corporation; Bogotá; Hybrid; COP 66,960,000 - 100,440,000; Full time

Job summary

Concentrix Corporation in Bogotá is seeking a Sr. Specialist, Account Manager - Bilingual to oversee complex client accounts, renewals, and expansions. You will serve as the single contact for our clients, using data to resolve issues and drive growth. Portuguese and Spanish language proficiency are required.

You will work with multiple partners and drive monthly quotas while negotiating effectively and managing stakeholder relationships across all levels.

Qualifications

• Bilingual required: Portuguese and Spanish.

Responsibilities

• Oversee management of complex client accounts and develop processes to ensure favorable relationships.
• Renew, expand, and convert service contracts with existing clients.
• Meet revenue-based quotas and support operations to drive growth.
• Identify risks and propose contingency plans; act as single contact for clients.

Skills

Portuguese

Spanish

Job description

## Sr. Specialist, Account Manager - BilingualApply: COL Bogota - Cra. 15 #77-50: Full time: Posted Yesterday: R1773184Job Title:Sr. Specialist, Account Manager - BilingualJob DescriptionThe Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.* Ensure that client's customers are satisfied with our client's services and resolve escalated issues* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals* Evaluate our client's customer needs and propose potential solutions* Be a single contact for our client's customer* Use data to fix customer concerns/roadblocks prohibiting satisfaction* Manage external competitive pressures and handle objections* Work with multiple partners, building relationships with decision-makers at all levels* Manage sales territory and achieving monthly quotas* Negotiate in tough situations* Identify risk and barriers to success; develop contingency plans* Identify opportunities for additional product or service sales* Use data to help influence buying/renewal process* Work with a team and report directly to a Sales ManagerLocation:COL Bogota - Cra. 15 #77-50Language Requirements:Portuguese (Required), Spanish (Required)Time Type:Full time2026-10-23