Bilingual Senior Account Manager - Growth & Strategy

Concentrix Corporation; Bogotá; Hybrid; COP 90,000,000 - 150,000,000; Full time

Job summary

Concentrix Corporation is seeking a Sr. Specialist, Account Manager - Bilingual in Bogota, Colombia. The role focuses on managing complex client accounts, renewing and expanding service contracts, and serving as the main point of contact for clients to ensure satisfaction.

The position requires English and Spanish fluency, a full-time schedule, and is based on-site at the Bogota location. The opportunity involves working with cross-functional partners, meeting monthly quotas, and driving revenue

Qualifications

• Senior Account Manager oversees management of complex client accounts and developing processes to ensure favorable relationships with clients.
• Renewes, expands, and converts the service relationships our clients have with their existing customer base.
• Uses data to fix customer concerns and roadblocks prohibiting satisfaction.

Responsibilities

• Oversee the management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert service relationships with the existing customer base.
• Be the single contact for our client's customer and resolve escalated issues with data-driven insights.

Job description

Concentrix Corporation is seeking a Sr. Specialist, Account Manager - Bilingual in Bogota, Colombia. The role focuses on managing complex client accounts, renewing and expanding service contracts, and serving as the main point of contact for clients to ensure satisfaction.

The position requires English and Spanish fluency, a full-time schedule, and is based on-site at the Bogota location. The opportunity involves working with cross-functional partners, meeting monthly quotas, and driving revenue