Sr. Specialist, Account Manager - Bilingual

Concentrix; Puerto Bogotá; On-site; COP 24,000,000 - 48,000,000; Full time

Job summary

Concentrix in Colombia seeks a sales professional to manage client accounts and drive revenue growth. You will serve as the single point of contact for customers and use data to address concerns, while navigating competitive pressures and building relationships with decision-makers.

This role reports to the Sales Manager and collaborates with multiple teams to drive renewals and opportunities for additional products or services. On-site position in Colombia is expected.

Responsibilities

• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals.
• Evaluate our client's customer needs and propose potential solutions.
• Be a single contact for our client's customer.
• Use data to fix customer concerns/roadblocks prohibiting satisfaction.
• Manage external competitive pressures and handle objections.
• Work with multiple partners, building relationships with decision-makers at all levels.
• Manage sales territory and achieving monthly quotas.
• Negotiate in tough situations.
• Identify risk and barriers to success; develop contingency plans.
• Identify opportunities for additional product or service sales.
• Use data to help influence buying/renewal process.
• Work with a team and report directly to a Sales Manager.

Job description

Ensure that client's customers are satisfied with our client's services and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goalsEvaluate our client's customer needs and propose potential solutionsBe a single contact for our client's customerUse data to fix customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and handle objectionsWork with multiple partners, building relationships with decision-makers at all levelsManage sales territory and achieving monthly quotasNegotiate in tough situationsIdentify risk and barriers to success; develop contingency plansIdentify opportunities for additional product or service salesUse data to help influence buying/renewal processWork with a team and report directly to a Sales Manager