Senior Specialist, Account Manager - Bilingual

CNX Resources Corporation; Bogotá; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

CNX Resources Corporation is seeking a Sr. Specialist, Account Manager - Bilingual to oversee complex client accounts in Bogota, Colombia. The role focuses on renewals, expansions, and converting services for existing customers, while maintaining high satisfaction and meeting quotas.

The Senior Account Manager will be the main client contact, leverage data to resolve issues, and collaborate with partners to drive growth within a defined sales territory.

Qualifications

• Fluent in English and Spanish required.
• Experience in account management or client success preferred.

Responsibilities

• Oversee management of complex client accounts and renewal/expansion opportunities.
• Use data to identify customer needs and propose solutions.
• Serve as primary contact for clients and coordinate with internal teams.
• Aim to achieve revenue-based quotas and drive growth through service excellence.
• Build relationships with decision-makers across client organizations.
• Negotiate in challenging situations and manage risk and contingencies.

Skills

English

Spanish

Job description

Sr. Specialist, Account Manager - Bilingual

Location: COL Bogota - Cra. 15 #77-50

Time Type: Full time

Job Description

Job Title:

Sr. Specialist, Account Manager - Bilingual

Job Description

The Senior Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Senior Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-11-23