Specialist, Sales Support - Bilingual

CNX; Bogotá; On-site; COP 26,000,000 - 48,000,000; Full time

Job summary

CNX in Bogotá, Colombia is seeking a bilingual Sales Support Specialist to assist the internal and external sales teams. This role handles quotes, contracts, RFPs/RFIs, and maintains pricing configurations, while supporting demos and trainings to help drive sales performance.

The position requires English and Spanish proficiency and full-time on-site work in Bogota. The candidate will engage with customers via in-person, phone, email, or live chat to diagnose information and resolve issues.

Qualifications

• English and Spanish required; professional bilingual communication.
• Experience supporting sales teams with quotes, proposals and contracts.
• Ability to work with multiple data sources and provide timely follow‑ups.

Responsibilities

• Prepare quotes, contracts, and RFP/RFI responses.
• Maintain quote documentation with pricing and configurations.
• Support sales demos and applications for sales teams.
• Use multiple data sources to generate outcomes with some variability.
• Exercise independent judgement to make decisions.
• Develop and deliver sales presentations or trainings.
• Stay updated on company activities and industry trends.
• Provide follow-up on opportunities or inquiries.
• Assist customers in person, by phone, email, or live chat.
• Troubleshoot issues and explain why a product is not working properly.
• Identify and summarize moderately complex issues for management.
• Collaborate with teams and report to Support Manager.

Job description

Job Title:

Specialist, Sales Support - Bilingual

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP/RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data/systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and/or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time