Senior Logistics Team Lead, Global Order Management

DHL Group; Puerto Bogotá; On-site; COP 150,000,000 - 250,000,000; Full time

Job summary

DHL Group in Colombia seeks a Team Leader (Logistics) to supervise an Expert Agents team within Order Management Solutions at GSC BOG. You will oversee the end-to-end shipping cycle across the Americas, ensuring deadlines, quality standards, and customer requirements are met.

You will drive KPI performance, coordinate with process owners and partners, and lead continuous improvements while maintaining strong client and vendor relationships.

Qualifications

• English proficiency in dialogue, writing and listening.
• Customer service and communication skills.
• Teamwork and autonomy in a fast-paced logistics environment.
• Experience in international operations (exports/imports) and leadership.

Responsibilities

• Actively lead and motivate the team of Expert Agents within Order Management Solutions.
• Coordinate the full shipping order cycle (export and import) from origins in the Americas, from booking at origin to final delivery.
• Measure and monitor program and resource performance against defined KPIs.
• Control processes to meet quality standards and regulatory requirements.
• Serve as the main escalation point for operational issues with clients, vendors, carriers, and customs brokers.
• Maintain strong relationships with process owners and Business Partners for smooth communication.
• Provide timely feedback to the team to promote growth and performance.
• Document processes in Standard Toolkits, establish SMART KPIs, and identify improvement opportunities with the OpEx & Transition Manager.
• Monitor capacity utilization and present findings to leadership.

Skills

English

Customer service

Communication

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

DHL Group in Colombia seeks a Team Leader (Logistics) to supervise an Expert Agents team within Order Management Solutions at GSC BOG. You will oversee the end-to-end shipping cycle across the Americas, ensuring deadlines, quality standards, and customer requirements are met.

You will drive KPI performance, coordinate with process owners and partners, and lead continuous improvements while maintaining strong client and vendor relationships.