Senior AFR Team Lead - Ops & Process Excellence

DHL Group; Bogotá; Sur place; COP 60 000 000 - 120 000 000; Plein temps

Résumé du poste

DHL Group in Bogotá is seeking a Team Leader Senior AFR to manage the AFR Managers team and drive operational excellence within the GSC BOG footprint. You will define processes, KPI (SMART), and collaborate with OpEx & Transition Leaders to meet client needs.

You will monitor capacity utilization, ensure quality and compliance, and provide timely feedback to your team while maintaining strong relationships with process owners and business partners. English required; Portuguese desirable.

Qualifications

• Professionals with a degree in Industrial Engineering, Business Administration or similar.
• Minimum 4 years of work experience and 2+ years leading teams.
• High level English; Portuguese desirable; strong teamwork and autonomy.

Responsabilités

• Actively lead the team of AFR Managers, aiming for operational excellence.
• Measure and control program performance and resources per objectives.
• Ensure processes meet quality standards and administrative rules.
• Maintain relationships with process owners/business partners.
• Provide timely feedback and define KPIs and roles within programs.

Connaissances

Team leadership

Operational excellence

Project management

Stakeholder management

Teamwork

Autonomy

English proficiency

Portuguese proficiency

Formation

Bachelor's degree in Industrial Engineering / Business Administration

Outils

MS Excel

MS Office

Description du poste

DHL Group in Bogotá is seeking a Team Leader Senior AFR to manage the AFR Managers team and drive operational excellence within the GSC BOG footprint. You will define processes, KPI (SMART), and collaborate with OpEx & Transition Leaders to meet client needs.

You will monitor capacity utilization, ensure quality and compliance, and provide timely feedback to your team while maintaining strong relationships with process owners and business partners. English required; Portuguese desirable.