Team Leader - Sales

DHL Global Forwarding; Bogotá; On-site; COP 21,000,000 - 32,000,000; Full time

Job summary

DHL Global Forwarding Bogotá is seeking a Team Leader (Sales) to guide a multi-disciplinary sales support group and drive commercial performance. The role focuses on developing leaders, delivering on SLAs, and enabling growth through data-driven decisions.

You will lead service teams, manage capacity and KPIs, and collaborate with global partners to optimize bid support, onboarding and reporting. A strong focus on digitalization and automation is expected.

Qualifications

• Lead teams in Sales, Commercial Support, Pricing or Shared Services.
• Experience in freight forwarding or logistics (Air and/or Ocean).
• Develop leaders and KPI management demonstrated by past results.
• Advanced English (C1 preferred).
• Ability to manage multiple priorities in a fast-paced commercial environment.

Responsibilities

• Lead Sales service teams across multiple service lines.
• Ensure delivery against SLAs and SOPs with focus on accuracy and customer satisfaction.
• Manage workload distribution, capacity planning and risk mitigation.
• Lead monthly Service Performance Reviews and Quarterly Business Reviews (QBRs).
• Drive continuous improvement and digitalization initiatives (automation, dashboards).

Skills

Leadership

Data analysis

KPI management

English (Advanced)

Stakeholder management

Automation tools

Power BI

Power Platform

CRM tools

Communication

Education

Professional degree in Business Administration / Finance / International Trade / Logistics or related fields

Tools

MS Excel

Power BI

Power Automate

Power Apps

CRM tools

CargoWise

Job description

Location: GSC BOG

The Team Leader – Sales will lead the GSC Bogotá Sales service line teams (such as Sales Support, Digital Sales and After Sales) that enable DHL Global Forwarding's commercial organization to win and grow business. The team supports global and regional Business Partners, including DGF US, through services such as sales performance reporting, lead research and qualification, customer onboarding, bid and contract support, and sales management support.

Title: Team Leader (Sales)

This role sits at the intersection of people leadership and commercial performance. The Team Leader is accountable for service delivery against the agreed SLAs, for strong and trusted relationships with Business Partners and, above all, for building a motivated, high-performing team that grows the next generation of leaders.

We are looking for a leader who develops people as intentionally as they deliver results: someone who grows new leaders within the team, keeps engagement high in a fast-paced environment, leads with data, and brings a commercial mindset to every conversation with the business.

Key Responsibilities

People Leadership & Leadership Development

• Lead, develop and inspire a growing team of Sales professionals across multiple service teams, promoting a culture of accountability, collaboration, respect and high performance.
• Build a strong leadership bench within the team: identify high-potential team members, give them real ownership of services, projects and team routines, and develop their leadership skills through coaching, stretch assignments and individual development plans.
• Keep the team motivated and engaged through consistent recognition (e.g., Hi5s, Star of the Month nominations), transparent communication and a positive, inclusive team climate; follow up on engagement results (EOS) and act on them.
• Run weekly Performance Dialogs and one-on-one coaching sessions with clear, data-based feedback, and follow up on performance and development commitments.
• Identify training needs and coordinate upskilling in commercial processes (lead management, customer onboarding, bid support and sales reporting), freight forwarding products, tools, communication and stakeholder management.
• Participate in hiring and onboarding of new team members, including technical assessments, ensuring new hires reach production readiness quickly.

Service Delivery & Performance Management

• Own the day-to-day delivery of the agreed Sales services in adherence to SLAs and SOPs, monitoring volume, turnaround time (TAT), accuracy, FTE utilization, errors, complaints and Business Partner satisfaction (NPA and case rating).
• Manage workload distribution, capacity planning and prioritization across teams, anticipating volume changes and proactively flagging risks, bottlenecks and required capacity actions.
• Lead root-cause analysis and corrective and preventive action plans (CAPA) for errors and complaints, focusing on fixing processes rather than blaming individuals. Manage escalations and complex scenarios with a solution-oriented and professional approach.

Business Partner Management & Commercial Enablement

• Act as the single operational point of contact for regional and country Sales organizations (Sales Heads, KAMs, Digital Sales Executives and other Business Partners), ensuring clear, timely and professional communication.
• Lead monthly Service Performance Reviews and Quarterly Business Reviews (QBRs), presenting results, insights and action plans at executive level.
• Understand the commercial goals behind each service (lead conversion, bid success, customer onboarding) and translate them into clear team priorities.
• Identify opportunities to expand the service portfolio to new services, countries or Business Partners, and support the business case, transition and onboarding of the new scope.

Continuous Improvement & Digitalization

• Drive the standardization, automation and scalability of processes and reporting (dashboards, trackers, workflow automation) in partnership with OPEX and digital teams.
• Document processes (SOPs and process maps) and lead the implementation of process changes and transitions, including UAT, go-live and handover to steady state.

What We Are Looking For

• Leader of leaders: sees developing new leaders as a core part of the job, shares ownership and trusts the team to lead.
• Energizing and close to the team: keeps people motivated and connected, adapting the leadership style to a diverse, hybrid team and making work meaningful.
• Data-driven: makes decisions and gives feedback based on facts and KPIs, not opinions.
• Commercially minded: understands how GSC Sales helps DHL win and keep customers, and looks for new ways to add value to the business.
• Ownership under pressure: stays calm, takes accountability and turns challenges or underperformance into clear action plans.
• Learning mindset: treats errors as learning opportunities and promotes continuous improvement within the team.
• Curious about technology: embraces automation and digital tools to make the team more productive and the service more scalable.

Skills / Requirements

• Professional degree in Business Administration, Finance and International Trade, International Business, Industrial Engineering, Economics, Logistics or related fields.
• Minimum 1–2 years of experience leading teams in Sales, Commercial Support, Pricing, Customer Service or Shared Services environments.
• Experience in freight forwarding or logistics (Air and/or Ocean), ideally in commercial processes such as spot quotations, RFQs and tenders, pricing, lead management or sales support (highly desirable).
• Proven track record of developing leaders: team members who took on leadership responsibilities (leading services, projects or other people) under your guidance.
• Experience stabilizing or improving team performance through structured KPI management.
• Strong experience in:
• KPI management and performance tracking
• Data analysis, reporting and dashboard creation
• Process documentation and standardization
• Advanced MS Excel (mandatory); Power BI, Power Platform (Power Automate, Power Apps) or other automation tools are highly desirable; knowledge of CRM tools or CargoWise is a plus.
• Excellent communication, negotiation and stakeholder management skills in a global, multicultural environment, with the ability to present to senior leadership.
• Advanced English, written and spoken (C1 preferred).
• Ability to manage multiple priorities, tight deadlines and a fast-paced commercial environment.

How Success Will Be Measured

• Engaged team: engagement results (EOS) and retention of talent.
• Leadership development: high-potential team members identified, leadership development plans in place and team members leading services, projects or team routines.
• Service performance: SLA compliance on TAT and accuracy, FTE utilization, errors and complaints.
• Business Partner satisfaction: NPA, case ratings and Hi5s.
• Continuous improvement: automation and standardization initiatives delivered.

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.