Team Leader Senior - OMS

DHL Group; Puerto Bogotá; On-site; COP 150,000,000 - 250,000,000; Full time

Job summary

DHL Group in Colombia seeks a Team Leader (Logistics) to supervise an Expert Agents team within Order Management Solutions at GSC BOG. You will oversee the end-to-end shipping cycle across the Americas, ensuring deadlines, quality standards, and customer requirements are met.

You will drive KPI performance, coordinate with process owners and partners, and lead continuous improvements while maintaining strong client and vendor relationships.

Qualifications

• English proficiency in dialogue, writing and listening.
• Customer service and communication skills.
• Teamwork and autonomy in a fast-paced logistics environment.
• Experience in international operations (exports/imports) and leadership.

Responsibilities

• Actively lead and motivate the team of Expert Agents within Order Management Solutions.
• Coordinate the full shipping order cycle (export and import) from origins in the Americas, from booking at origin to final delivery.
• Measure and monitor program and resource performance against defined KPIs.
• Control processes to meet quality standards and regulatory requirements.
• Serve as the main escalation point for operational issues with clients, vendors, carriers, and customs brokers.
• Maintain strong relationships with process owners and Business Partners for smooth communication.
• Provide timely feedback to the team to promote growth and performance.
• Document processes in Standard Toolkits, establish SMART KPIs, and identify improvement opportunities with the OpEx & Transition Manager.
• Monitor capacity utilization and present findings to leadership.

Skills

English

Customer service

Communication

Teamwork

Autonomy

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title: Team Leader (Logistics)

Location: GSC BOG

Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses.

Key Responsibilities:

• Actively lead and motivate the team of Expert Agents within the Order Management Solutions function, fostering operational excellence through respect, collaboration, and results.
• Coordinate the full shipping order cycle (export and import) from origins in the Americas, from booking at origin to final delivery, ensuring deadlines, quality standards, and customer requirements are met.
• Measure and monitor program and resource performance against objectives defined during the implementation phase, ensuring KPIs are achieved.
• Control processes to meet quality standards and ensure compliance with internal administrative rules and external regulatory requirements.
• Serve as the main point of escalation for operational issues, resolving incidents with clients, vendors, carriers, and customs brokers.
• Actively participate in maintaining strong relationships with process owners and Business Partners, ensuring smooth communication across stakeholders.
• Provide timely, constructive feedback to the team, promoting professional growth and performance improvement.
• Define and document processes in Standard Toolkits, establish SMART KPIs, assign roles within programs, and identify improvement opportunities in collaboration with the OpEx & Transition Manager.
• Monitor and analyze capacity utilization of assigned programs, presenting findings and recommendations to leadership.
• Ensure accurate and timely data entry and usage of GSConnect and other internal systems, maintaining high-quality information flow.
• Analyze operational performance metrics, recommend process improvements, and drive continuous improvement initiatives

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• Minimum of 3–5 years in international operations (exports and imports), with at least 1–2 years in a leadership role.
• Good level of MS Excel and other MS Office tools.
• High level of English (dialogue, writing, listening).
• Customer service and communication skills.
• Teamwork and autonomy

Relevant information:

• Type of Contract: Indefinite - Directly with DHL Colombia.