Sales Team Leader: Data-Driven People Leader

DHL Global Forwarding; Bogotá; On-site; COP 21,000,000 - 32,000,000; Full time

Job summary

DHL Global Forwarding Bogotá is seeking a Team Leader (Sales) to guide a multi-disciplinary sales support group and drive commercial performance. The role focuses on developing leaders, delivering on SLAs, and enabling growth through data-driven decisions.

You will lead service teams, manage capacity and KPIs, and collaborate with global partners to optimize bid support, onboarding and reporting. A strong focus on digitalization and automation is expected.

Qualifications

• Lead teams in Sales, Commercial Support, Pricing or Shared Services.
• Experience in freight forwarding or logistics (Air and/or Ocean).
• Develop leaders and KPI management demonstrated by past results.
• Advanced English (C1 preferred).
• Ability to manage multiple priorities in a fast-paced commercial environment.

Responsibilities

• Lead Sales service teams across multiple service lines.
• Ensure delivery against SLAs and SOPs with focus on accuracy and customer satisfaction.
• Manage workload distribution, capacity planning and risk mitigation.
• Lead monthly Service Performance Reviews and Quarterly Business Reviews (QBRs).
• Drive continuous improvement and digitalization initiatives (automation, dashboards).

Skills

Leadership

Data analysis

KPI management

English (Advanced)

Stakeholder management

Automation tools

Power BI

Power Platform

CRM tools

Communication

Education

Professional degree in Business Administration / Finance / International Trade / Logistics or related fields

Tools

MS Excel

Power BI

Power Automate

Power Apps

CRM tools

CargoWise

Job description

DHL Global Forwarding Bogotá is seeking a Team Leader (Sales) to guide a multi-disciplinary sales support group and drive commercial performance. The role focuses on developing leaders, delivering on SLAs, and enabling growth through data-driven decisions.

You will lead service teams, manage capacity and KPIs, and collaborate with global partners to optimize bid support, onboarding and reporting. A strong focus on digitalization and automation is expected.