Logistics Team Lead – Multimodal & Customer Impact

Kuehne+Nagel; Bogotá; On-site; COP 120,000,000 - 180,000,000; Full time

Job summary

Kuehne+Nagel in Bogotá seeks an Integrated Logistics Team Lead to coordinate daily operations of the Operations Specialists, ensuring orders and shipments meet SOPs, SLAs, and customer requirements. You will lead, coach, and escalate complex issues while driving continuous improvements in service quality and productivity.

You will collaborate with cross-functional teams across regions to optimize processes, manage escalations, and support customer satisfaction in a dynamic logistics environment.

Qualifications

• Bachelor’s degree in International Business, Logistics, Supply Chain, Foreign Trade, or a related field.
• At least 5 years of professional experience in logistics, freight forwarding, transportation, or supply chain operations.
• Experience coordinating, mentoring, or leading operational teams.
• Advanced English skills.
• Strong communication, customer orientation, problem-solving, and team leadership abilities.

Responsibilities

• Coordinate the day-to-day activities of the operational team, ensuring orders and shipments are managed per SOPs, WIs and SLAs.
• Act as the first leadership escalation point for complex operational issues and customer concerns.
• Support team development and monitor service performance to improve quality and productivity.
• Coordinate multimodal shipments across Air, Sea and Road, ensuring visibility and follow-up.
• Collaborate with Operations, IT, Procurement, Quality, carriers and regional/global teams to resolve issues.
• Participate in customer meetings, service reviews, audits, and RCA for service failures.

Job description

Kuehne+Nagel in Bogotá seeks an Integrated Logistics Team Lead to coordinate daily operations of the Operations Specialists, ensuring orders and shipments meet SOPs, SLAs, and customer requirements. You will lead, coach, and escalate complex issues while driving continuous improvements in service quality and productivity.

You will collaborate with cross-functional teams across regions to optimize processes, manage escalations, and support customer satisfaction in a dynamic logistics environment.