Global Service Delivery Director - Lead Ops & Partnerships

DHL Global Forwarding; Colombia; On-site; COP 402,236,435 - 482,683,722; Full time

Benefits offered by this job

Career development opportunities

Dynamic work environment

Job summary

A global logistics company is seeking a Service Delivery Head in Bogotá, Colombia, to lead operations and improve service quality. The ideal candidate will have over 10 years of experience, including leadership in logistics or freight forwarding, strong communication skills, and a proven ability to manage diverse teams. This is a full-time position offering career development opportunities in a dynamic environment.

Qualifications

• 10+ years of overall professional experience, including 3–5 years in leadership roles.
• Advance English proficiency (C1 or higher) for reporting and strategy.
• Experience in leading shared services within freight forwarding.

Responsibilities

• Manage day-to-day operations to drive service excellence and maximize value.
• Oversee service delivery for service lines and ensure SLA commitments.
• Develop a highly motivated workforce and provide career paths.

Skills

Leadership

Project Management

Analytical Skills

Communication

Customer Relationship Management

Education

Bachelor’s degree in Administrative careers

Job description

A global logistics company is seeking a Service Delivery Head in Bogotá, Colombia, to lead operations and improve service quality. The ideal candidate will have over 10 years of experience, including leadership in logistics or freight forwarding, strong communication skills, and a proven ability to manage diverse teams. This is a full-time position offering career development opportunities in a dynamic environment.