Enterprise Cloud Technical Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 48.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will play a key role in a global team, delivering expert guidance and helping customers achieve success in their production environments.

You will build knowledge articles, collaborate with Integration, Operations and Customer Success, and communicate complex technical solutions clearly. A strong Linux/Unix background and interest in scripting and web technologies will help you excel.

Formación

• Experience in enterprise software support environment.
• Excellent written and verbal communication skills.
• Strong technical background with Linux/Unix and web technologies.

Responsabilidades

• Answer technical and configuration questions for enterprise customers.
• Assist in troubleshooting 1st and 2nd level issues.
• Collaborate with Integration, Operations and Customer Success to ensure customer success.
• Own customer production environments.
• Create knowledge articles for Coupa’s knowledge base.

Conocimientos

Communication

Linux

Unix

Bash

Python

XML

XSLT

DOM

HTML

Descripción del empleo

Coupa is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will play a key role in a global team, delivering expert guidance and helping customers achieve success in their production environments.

You will build knowledge articles, collaborate with Integration, Operations and Customer Success, and communicate complex technical solutions clearly. A strong Linux/Unix background and interest in scripting and web technologies will help you excel.