Enterprise Technical Support Engineer

Coupa Software, Inc.; Bogotá; Presencial; COP 36.000.000 - 72.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software, Inc. is seeking a customer-focused technical support professional to guide enterprise customers through configuration and troubleshooting. You will own production environments and partner with Integration, Operations, and Customer Success to ensure successful outcomes.

You should bring strong communication skills and familiarity with Linux/Unix, scripting basics, and web technologies. Experience supporting enterprise software is a plus.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux and Unix.
• Experience working with external customers in an enterprise software setting.

Responsabilidades

• Answer 'how to' technical and application configuration questions to enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success as required to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa’s knowledge base for customers’ use.

Conocimientos

Communication skills

Linux

Unix

Scripting (Bash/Python)

Web technologies

Enterprise software support

Descripción del empleo

Coupa Software, Inc. is seeking a customer-focused technical support professional to guide enterprise customers through configuration and troubleshooting. You will own production environments and partner with Integration, Operations, and Customer Success to ensure successful outcomes.

You should bring strong communication skills and familiarity with Linux/Unix, scripting basics, and web technologies. Experience supporting enterprise software is a plus.