Enterprise Cloud Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 6.000.000 - 11.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc. is expanding its Technical Support Engineering team. You will support enterprise customers using our cloud-based platform, guiding best practices and resolving complex technical inquiries to ensure customer success.

The role emphasizes strong communication, Linux/Unix proficiency, and a willingness to learn scripting and web technologies to effectively assist clients and build useful knowledge base content.

Formación

• Strong technical knowledge including Linux, Unix, and familiarity with other operating systems.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Ability to articulate solutions to complex technical problems clearly and simply.
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Responsabilidades

• Answer 'how to' technical and application configuration questions to enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams to ensure customer success.
• Be responsible for customer production environments.
• Build knowledge articles in Coupa's knowledge base for customers' use.

Conocimientos

Linux

Unix

Bash

Shell

Python

XML

XSLT

DOM

HTML

Communication

Customer support

Descripción del empleo

Coupa Software Inc. is expanding its Technical Support Engineering team. You will support enterprise customers using our cloud-based platform, guiding best practices and resolving complex technical inquiries to ensure customer success.

The role emphasizes strong communication, Linux/Unix proficiency, and a willingness to learn scripting and web technologies to effectively assist clients and build useful knowledge base content.