Enterprise Cloud Tech Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc is seeking a Technical Support Engineer to support enterprise customers on our cloud-based platform. You will deliver expert guidance, troubleshoot issues, and collaborate with cross-functional teams to ensure customer success.

You will leverage your technical acumen in Linux/Unix, and gain familiarity with scripting and web technologies like XML/HTML. This role emphasizes clear communication and producing knowledge articles for customers.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Responsabilidades

• Answer ‘how to’ technical and application configuration questions to our enterprise customers.
• Assist in troubleshooting 1st and 2nd level technical issues.
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
• Be responsible for customer production environments.
• Build 'knowledge articles' in Coupa’s knowledge base for customers' use.

Conocimientos

Communication

Linux

Unix

Scripting

Web tech

Customer support

Enterprise software

Knowledge sharing

Herramientas

Bash

Python

XML

XSLT

DOM

HTML

Descripción del empleo

Coupa Software Inc is seeking a Technical Support Engineer to support enterprise customers on our cloud-based platform. You will deliver expert guidance, troubleshoot issues, and collaborate with cross-functional teams to ensure customer success.

You will leverage your technical acumen in Linux/Unix, and gain familiarity with scripting and web technologies like XML/HTML. This role emphasizes clear communication and producing knowledge articles for customers.