Enterprise Cloud Technical Support Engineer

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 30.000.000 - 55.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off

Employee Assistance Program

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa is seeking a Technical Support Engineer to support enterprise customers on our cloud-based platform. You will help with how-to questions, troubleshoot issues, and ensure customers succeed.

You’ll collaborate with Integration, Operations, and Customer Success, maintain production environments, and contribute knowledge articles. We value clear communication and a strong technical aptitude across Linux/Unix, scripting, and web technologies.

Formación

• Experience in supporting external customers in an enterprise software setting.
• Strong technical knowledge across Linux/Unix and scripting languages (Bash, Shell, Python).
• Familiarity with web technologies (XML, XSLT, DOM, HTML).
• Excellent written and verbal communication skills.

Responsabilidades

• Answer how-to technical and configuration questions for enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams to ensure customer success.
• Responsible for customer production environments.
• Create knowledge articles for the knowledge base.

Conocimientos

Linux

Unix

Bash

Shell

Python

XML

XSLT

DOM

HTML

Customer support

Descripción del empleo

Coupa is seeking a Technical Support Engineer to support enterprise customers on our cloud-based platform. You will help with how-to questions, troubleshoot issues, and ensure customers succeed.

You’ll collaborate with Integration, Operations, and Customer Success, maintain production environments, and contribute knowledge articles. We value clear communication and a strong technical aptitude across Linux/Unix, scripting, and web technologies.