Remote Reservations Specialist - Client Concierge

Sweet Epic Travels; Pereira; A distancia; COP 36.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote environment

Onboarding and training

Ongoing education and development

Access to online tools and resources

Team support

Descripción de la vacante

Sweet Epic Travels is seeking an organized Reservation Services Coordinator to help clients explore options, coordinate reservations, and manage booking details. The role emphasizes clear communication, attention to detail, and professional client support.

The position offers a fully remote environment with structured onboarding, ongoing education, and access to online tools and resources for team collaboration.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Comfortable learning online platforms and systems.
• Reliable and professional.

Responsabilidades

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Conocimientos

Communication

Attention to detail

Organization

Online research

Prioritization

Platform navigation

Descripción del empleo

Sweet Epic Travels is seeking an organized Reservation Services Coordinator to help clients explore options, coordinate reservations, and manage booking details. The role emphasizes clear communication, attention to detail, and professional client support.

The position offers a fully remote environment with structured onboarding, ongoing education, and access to online tools and resources for team collaboration.