Remote Reservations Coordinator for Client Experience

Sweetepictravels; Sur; Presencial; COP 118.020.000 - 186.347.000; Jornada completa

Descripción de la vacante

Sweetepictravels seeks an organized, customer-focused Reservation Services Coordinator to help clients explore options, coordinate reservations, and manage booking details. You will research accommodations, transport, activities, and related services with clear communication and attention to detail.

In this fully remote role, you’ll provide professional, responsive support, handle modifications and cancellations, and maintain accurate client records to ensure smooth travel experiences for our

Formación

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Well-organized with good time management.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Willingness to learn online platforms and systems.
• Reliable and professional with a customer-service mindset.
• Previous experience in customer service, reservations, or hospitality is helpful.

Responsabilidades

• Assist clients with reservation requests and inquiries.
• Research accommodations, transportation, and activities.
• Coordinate reservation details according to client needs.
• Review confirmations for accuracy and provide updates.
• Handle modifications, cancellations, and special requests.
• Maintain organized client and booking records.
• Communicate professionally with clients and service providers.
• Follow up on outstanding requests and upcoming arrangements.

Conocimientos

Strong communication

Attention to detail

Organizational skills

Time-management

Research online

Prioritize multiple requests

Learn online platforms

Reliability and professionalism

Descripción del empleo

Sweetepictravels seeks an organized, customer-focused Reservation Services Coordinator to help clients explore options, coordinate reservations, and manage booking details. You will research accommodations, transport, activities, and related services with clear communication and attention to detail.

In this fully remote role, you’ll provide professional, responsive support, handle modifications and cancellations, and maintain accurate client records to ensure smooth travel experiences for our