Reservation Services Coordinator

Sweet Epic Travels; Medellín; A distancia; COP 24.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Structured onboarding

Education & development

Online tools access

Team support

Descripción de la vacante

Sweet Epic Travels is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. You will help clients throughout the reservation process with clear communication and attention to detail.

This fully remote role offers structured onboarding, ongoing education, and access to professional resources with team support to ensure smooth reservations and excellent client service.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or coordination experience is helpful.

Responsabilidades

• Assist clients with reservation requests and inquiries.
• Research accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations for accuracy.
• Provide professional, responsive client support.
• Maintain organized client and booking records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate updates to clients and service providers.

Conocimientos

Communication

Interpersonal skills

Attention to detail

Organization

Time management

Online research

Prioritization

Reliability

Customer service experience

Descripción del empleo

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Key Responsibilities

• Gather information regarding client needs and preferences
• Research available options and services
• Assist with booking and reservation requests
• Coordinate accommodations, transportation, activities, and related arrangements
• Review booking information for accuracy
• Provide confirmations and important updates
• Assist with changes and special requests
• Maintain organized client and booking records

Follow Up When Additional Information Is Required

• Communicate professionally with clients and service providers

Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail
• Good organization and time-management abilities
• Comfortable researching information online
• Ability to prioritize multiple client requests
• Comfortable learning online platforms and systems
• Reliable and professional
• Previous customer service, reservations, hospitality, or coordination experience is helpful

Position Highlights

• Fully remote environment
• Structured onboarding and training
• Ongoing education and development
• Access to online tools and professional resources
• Team support