Remote Booking Concierge for Reservations & Support

Sweetepictravels; Cartagena de Indias; A distancia; COP 20.088.000 - 33.480.000; Jornada completa

Descripción de la vacante

Sweetepictravels seeks an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details in a fully remote role. Clear communication and attention to detail are essential to support clients throughout the reservation process.

Responsibilities include researching accommodations, transportation, activities, and related services; coordinating arrangements; reviewing confirmations for accuracy; and

Formación

• Excellent communication and interpersonal skills for client interaction.
• Strong attention to detail and accuracy in bookings.
• Good organization and ability to manage multiple requests.
• Comfortable researching information online and using online platforms.

Responsabilidades

• Assist clients with reservation requests and inquiries.
• Research accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Provide professional and responsive client support.
• Assist with modifications, cancellations, and special requests.
• Maintain organized client and booking records.
• Follow up on outstanding requests and upcoming arrangements.

Conocimientos

Communication skills

Attention to detail

Organization

Time management

Online research

Prioritization

Online platforms

Reliability

Descripción del empleo

Sweetepictravels seeks an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details in a fully remote role. Clear communication and attention to detail are essential to support clients throughout the reservation process.

Responsibilities include researching accommodations, transportation, activities, and related services; coordinating arrangements; reviewing confirmations for accuracy; and