Remote Reservations Concierge for Client Care

Sweetepictravels; Sur; A distancia; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

Sweetepictravels is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details in Valle del Cauca, Colombia. You will communicate clearly, pay close attention to detail, and provide professional, responsive client support throughout the reservation process.

Responsibilities include researching accommodations, transportation, and activities; coordinating reservation details; reviewing

Formación

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.

Responsabilidades

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Conocimientos

Communication skills

Organization

Customer focus

Research abilities

Multitasking

Herramientas

Email platforms

Online systems

Web-based platforms

Descripción del empleo

Sweetepictravels is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details in Valle del Cauca, Colombia. You will communicate clearly, pay close attention to detail, and provide professional, responsive client support throughout the reservation process.

Responsibilities include researching accommodations, transportation, and activities; coordinating reservation details; reviewing