Remote Reservations Specialist

Sweetepictravels; Pereira; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote environment

Structured onboarding and training

Ongoing education and development

Access to online tools and resources

Team support

Descripción de la vacante

Sweetepictravels is seeking an organized Reservation Services Coordinator to help clients research options, coordinate reservations, and manage booking details. You will communicate clearly, ensure accuracy, and support clients throughout the reservation process.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple reservations in a fully remote environment. Training and ongoing development are provided, with access to online tools and team support.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Comfortable learning online platforms and systems.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or coordination experience is helpful.

Responsabilidades

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Conocimientos

Strong communication

Interpersonal skills

Attention to detail

Organization

Time management

Online research

Prioritization

Reliability

Descripción del empleo

Sweetepictravels is seeking an organized Reservation Services Coordinator to help clients research options, coordinate reservations, and manage booking details. You will communicate clearly, ensure accuracy, and support clients throughout the reservation process.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple reservations in a fully remote environment. Training and ongoing development are provided, with access to online tools and team support.