Remote Reservations Coordinator | Detail-Driven Support

INGEPSY; Cartagena de Indias; A distancia; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

INGEPSY seeks an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role appeals to someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

The position offers a fully remote environment with structured onboarding and ongoing development, access to online tools, and team support.

Formación

• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Good organization and time-management abilities.
• Comfortable researching information online.
• Ability to prioritize multiple client requests.
• Comfortable learning online platforms and systems.
• Reliable and professional.
• Previous customer service, reservations, hospitality, or coordination experience is helpful.

Responsabilidades

• Assist clients with reservation requests and general inquiries.
• Research available accommodations, transportation, activities, and related services.
• Coordinate reservation details based on client needs and preferences.
• Review confirmations and documentation for accuracy.
• Communicate important updates and reservation information.
• Assist with modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and upcoming arrangements.
• Communicate with service providers when necessary.
• Provide professional and responsive client support.

Conocimientos

Communication skills

Interpersonal skills

Organization

Time management

Research online

Descripción del empleo

INGEPSY seeks an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role appeals to someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

The position offers a fully remote environment with structured onboarding and ongoing development, access to online tools, and team support.