Remote Outbound Sales & Lead Qualification Specialist

Royal York Property Management, inc.; Perímetro Urbano Barranquilla; Remote; COP 90,693,000 - 113,366,000; Full time

Job summary

Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental‑guarantee program.

You will contact company‑provided owner leads through an auto dialer, explain the program, qualify prospects, handle objections, and coordinate live transfers with Royal York sales reps. This is a remote, full‑time role aligned with U.S. Eastern Time business hours.

Qualifications

• Three or more years outbound call center or related experience.
• Experience using an automatic or predictive dialer.
• Strong objection‑handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• Ability to remain calm with skeptical property owners.
• Accurate CRM, call‑note, and disposition habits.
• Willingness to be coached and apply feedback.
• Full‑time availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Introduce Royal York and the rental‑guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Explain the program’s C$100 monthly cost and potential value.
• Respond to property owners who are busy, skeptical, uninterested, or upset.
• Explain why the program must be active before a covered default.
• Ask qualified property owners to complete an immediate live transfer.
• Record accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt‑out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calling

Dialer usage

Objection handling

Telephone communication

English fluency

Active listening

CRM notes

Coaching adaptability

Schedule adherence

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental‑guarantee program.

You will contact company‑provided owner leads through an auto dialer, explain the program, qualify prospects, handle objections, and coordinate live transfers with Royal York sales reps. This is a remote, full‑time role aligned with U.S. Eastern Time business hours.