Remote Outbound Lead Qualification Specialist

Royal York Property Management, inc.; Bogotá; Hybrid; COP 90,003,000 - 112,504,000; Full time

Job summary

Royal York Property Management is hiring a Lead Qualification Representative to speak with property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer and requires EST business hours.

You will identify qualified prospects, perform live transfers to sales, and maintain CRM notes and dispositions. The position emphasizes high-volume outbound calling, objection handling, and adherence to scripts and compliance.

Qualifications

• Three or more recent years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening, communication, and objection-handling skills.
• The ability to remain calm and professional during difficult calls.
• Full-time availability during the assigned campaign schedule.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

Outbound calling

Lead qualification

Live transfers

Automatic dialer

CRM usage

English proficiency

Communication skills

Objection handling

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is hiring a Lead Qualification Representative to speak with property owners about rental-guarantee insurance options. This remote, full-time role uses an automatic dialer and requires EST business hours.

You will identify qualified prospects, perform live transfers to sales, and maintain CRM notes and dispositions. The position emphasizes high-volume outbound calling, objection handling, and adherence to scripts and compliance.