Remote Outbound Lead Qualification Specialist

Royal York Property Management, inc.; Perímetro Urbano Barranquilla; Hybrid; COP 90,003,000 - 112,504,000; Full time

Job summary

Royal York Property Management, inc. is hiring a Lead Qualification Representative for a remote, full-time role. You will conduct high-volume outbound calls to property owners, assess qualification information, and arrange live transfers to sales representatives through a dialer.

This is not traditional customer service; success depends on accuracy and performance targets. The role requires experience with outbound campaigns, lead qualification, and CRM tools, plus strong English communication.

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening and objection-handling skills.
• Ability to follow scripts and comply with requirements.
• Full-time availability during campaign schedule.
• Verifiable employment history and references.
• Experience in regulated call-centre environments is a plus.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Record accurate CRM notes and dispositions.
• Schedule callbacks and follow-ups on transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts and compliance requirements.
• Participate in coaching and call reviews.
• Meet call-quality and transfer targets.

Skills

Outbound calling

Lead qualification

Live transfers

CRM usage

English proficiency

Dialer usage

Communication skills

Compliance awareness

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is hiring a Lead Qualification Representative for a remote, full-time role. You will conduct high-volume outbound calls to property owners, assess qualification information, and arrange live transfers to sales representatives through a dialer.

This is not traditional customer service; success depends on accuracy and performance targets. The role requires experience with outbound campaigns, lead qualification, and CRM tools, plus strong English communication.