Remote Outbound Appointment Setter (US Eastern Hours)

Royal York Property Management, inc.; Bogotá; Hybrid; COP 90,689,000 - 113,361,000; Full time

Job summary

Royal York Property Management, inc. is hiring Outbound Call Center Representatives to contact residential property owners about its rental-guarantee program. The role is remote and full-time, aligned with U.S. Eastern Time business hours, offering strong earning potential in CAD dollars depending on performance.

You will speak with owners, qualify leads, and facilitate live transfers while explaining the $100 per month program and its value. A calm, coachable attitude is essential for success.

Qualifications

• Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and telephone communication skills.
• Experience working toward call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• The ability to remain calm with skeptical, impatient, or difficult property owners.
• Strong listening skills and the ability to adjust your response.
• Accurate CRM, call-note, and disposition habits.
• The ability to receive coaching and apply feedback.
• Full-time availability during U.S. Eastern Time business hours.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Deliver clear and professional call openings.
• Introduce Royal York and the rental-guarantee program.
• Ask questions about the owner and their rental property.
• Confirm the number of rental properties and occupancy status.
• Explain the program’s C$100 monthly cost and potential value.
• Respond to property owners who are busy, skeptical, uninterested, or upset.
• Explain why the program must be active before a covered default.
• Ask qualified property owners to complete an immediate live transfer.
• Record accurate call notes and dispositions.
• Follow campaign scripts, qualification rules, and opt-out procedures.
• Meet hourly and daily call and transfer targets.

Skills

Outbound calls

Dialer usage

Objection handling

English fluency

CRM usage

Coaching receptiveness

Active listening

Target-driven

Schedule adherence

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is hiring Outbound Call Center Representatives to contact residential property owners about its rental-guarantee program. The role is remote and full-time, aligned with U.S. Eastern Time business hours, offering strong earning potential in CAD dollars depending on performance.

You will speak with owners, qualify leads, and facilitate live transfers while explaining the $100 per month program and its value. A calm, coachable attitude is essential for success.