Remote Customer Success & Growth Coordinator (SaaS/IoT)

Keycafe; Colombia; Remote; COP 58,703,819 - 78,271,759; Full time

Benefits offered by this job

Commission-based earnings

Remote work flexibility

Professional development opportunities

Job summary

A global SaaS company is seeking a Customer Success Coordinator to enhance customer relationships and drive sales growth. This remote role requires strong communication, analytical skills, and a proactive approach to customer onboarding and support. With a commission-based structure, your earnings are directly linked to your success. Ideal candidates have 2+ years in customer success or sales and possess a collaborative mindset.

Qualifications

• 2+ years of customer success, account management, or sales experience.
• Confident communicator with excellent English.
• Highly organized and able to self-manage in a remote environment.

Responsibilities

• Guide customers through onboarding and ongoing support.
• Identify upsell and cross-sell opportunities.
• Track, analyze, and report on customer metrics.

Skills

Customer service skills

Sales experience

Analytical skills

Communication skills

Education

Bachelor's degree in business, communications, or related field

Job description

A global SaaS company is seeking a Customer Success Coordinator to enhance customer relationships and drive sales growth. This remote role requires strong communication, analytical skills, and a proactive approach to customer onboarding and support. With a commission-based structure, your earnings are directly linked to your success. Ideal candidates have 2+ years in customer success or sales and possess a collaborative mindset.